Shipping policy

SHIPPING POLICY

XO ATELIER LTD LIABILITY CO.

Every XO Atelier order is prepared with care. From the fragrance itself to its final packaging, we take pride in ensuring each order is ready for its journey.

Please review this policy carefully before placing an order.

1. ORDER PROCESSING

Orders are processed in the order they are received.

Processing times are separate from carrier transit times. Any estimated processing timeframe will be communicated on our website or at checkout.

During fragrance launches, promotional periods, holidays, or periods of increased order volume, processing times may be extended.

Customers will receive a shipping confirmation and tracking information once their order has been fulfilled and tracking information becomes available.

Customers are responsible for ensuring that their shipping address and contact information are accurate before completing their purchase.

2. SHIPPING & CARRIER HANDOFF

Orders are shipped using the shipping methods and carriers made available at checkout.

Once an order has been properly packaged and transferred to the designated shipping carrier, the carrier assumes responsibility for transportation and physical handling of the shipment.

XO Atelier does not control carrier operations, delivery routes, package handling, or delivery schedules.

Transit times are estimates and may be affected by weather conditions, holidays, carrier disruptions, operational delays, or other circumstances outside our direct control.

3. SEEL PACKAGE PROTECTION

SEEL PACKAGE PROTECTION IS REQUIRED FOR CONSIDERATION OF VOLUNTARY SHIPPING-RELATED REPLACEMENTS OR REMEDIES.

XO Atelier requires customers seeking protection against shipping-related incidents to select and purchase Seel Package Protection at checkout.

This protection is intended to provide additional coverage for eligible shipping-related incidents, which may include:

Lost packages.
Stolen packages.
Packages marked as delivered but not received.
Packages damaged during transit.
Other incidents covered under Seel's applicable protection terms.

Customers must add Seel Package Protection to their order at checkout if they wish to be eligible for XO Atelier's voluntary shipping-related replacement assistance.

Orders placed without Seel Package Protection will not qualify for voluntary shipping-related replacement consideration from XO Atelier for incidents such as carrier loss, theft, or transit damage.

This requirement applies regardless of the value of the merchandise or the nature of the reported shipping incident.

Seel is an independent third-party protection provider. Its coverage, exclusions, eligibility requirements, claim procedures, and available resolutions are governed by its own terms and conditions.

Customers who purchase Seel protection may submit eligible claims through:

https://resolve.seel.com

Seel independently reviews and administers claims. XO Atelier does not control Seel's claim determinations and cannot guarantee approval or override its decisions.

Nothing in this policy waives consumer rights or legal obligations that cannot be excluded under applicable law.

4. LOST, STOLEN, OR DAMAGED SHIPMENTS

Customers experiencing a shipping-related issue should contact us promptly after discovering the incident.

For orders with Seel Package Protection, customers should initiate a claim through Seel's Resolution Center and provide all requested documentation.

For damaged shipments, customers should retain the original packaging and take clear photographs of the shipping box, packaging materials, and damaged merchandise.

For packages marked as delivered but not received, customers may be asked to verify their delivery address and check with household members, neighbors, or the applicable carrier.

All voluntary replacement assistance is subject to the Seel protection requirement outlined in this policy and the applicable terms of coverage.

5. INCORRECT SHIPPING INFORMATION

Customers are responsible for entering a complete and accurate shipping address at checkout.

XO Atelier is not responsible for delivery complications resulting from incorrect, incomplete, or outdated shipping information supplied by the customer, to the extent permitted by applicable law.

If an order is returned to us because of an incorrect address, unsuccessful delivery, or failure to collect the package, customers should contact us to discuss available options.

Additional shipping charges may apply when a reshipment is requested.

6. DELIVERY ESTIMATES & DELAYS

All shipping and delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Carrier delays, severe weather, holidays, operational interruptions, and other unforeseen circumstances may affect delivery.

If XO Atelier is unable to ship an order within an applicable promised timeframe, customers will receive any required notifications and options in accordance with applicable law.

7. THIRD-PARTY & SECONDHAND PURCHASES

XO Atelier is responsible for the original fulfillment of purchases made through its official sales channels, subject to applicable law.

We cannot verify or guarantee the authenticity, condition, storage, handling, or integrity of fragrances purchased through unauthorized third-party sellers, personal decluttering sales, resale platforms, private transactions, gifts, trades, or other transfers outside our official sales channels.

Once a product has been delivered to the original shipping destination, XO Atelier cannot control its subsequent possession, storage, handling, or transfer.

This includes, but is not limited to:

Unauthorized opening or spraying.
Refilling, dilution, or alteration.
Contamination or tampering.
Improper storage or exposure to unsuitable temperatures.
Damage occurring after the original delivery.
Changes in fragrance performance resulting from handling or storage.

Concerns involving secondhand purchases should be directed to the original seller or applicable resale platform.

For product authenticity, quality assurance, and the best purchasing experience, we strongly recommend shopping directly through our official website:

https://byxoatelier.us