Refund policy

RETURNS & REFUND POLICY

XO ATELIER LLC

At XO Atelier, every fragrance is carefully composed, prepared, and packaged with intention. Due to the personal nature of fragrance products and the importance of product hygiene and integrity, all fragrance purchases are considered final sale.

By placing an order through byxoatelier.us, you acknowledge and agree to the following policy.

ALL FRAGRANCE SALES ARE FINAL

We do not accept returns, exchanges, or issue refunds for fragrance purchases based on personal preference, dissatisfaction, or a change of mind.

This includes, but is not limited to:

Disliking a fragrance or its scent profile.
A fragrance smelling differently on your skin than anticipated.
Personal expectations regarding fragrance longevity, projection, or performance.
Purchasing the incorrect fragrance or bottle size.
Changing your mind after placing an order.
Deciding that a fragrance is no longer wanted.
Purchasing a fragrance without reviewing its description or fragrance notes.

Fragrance is subjective. Scent perception and performance may vary depending on individual skin chemistry, application, and environmental conditions. Such differences do not constitute grounds for a return or refund.

Customers are encouraged to review all product descriptions, fragrance notes, sizes, and available product information before completing a purchase.

PRODUCT HYGIENE & INTEGRITY

For the protection of our customers and the integrity of our products, XO Atelier does not accept customer-returned fragrance merchandise.

Once a fragrance leaves our facility, we cannot independently verify whether it has been opened, sprayed, used, altered, contaminated, or otherwise tampered with.

We therefore cannot accept returned fragrances, whether opened, unopened, unused, or partially used, except where a remedy is required by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Although fragrance purchases are final sale, we recognize that fulfillment or product issues may occasionally occur.

If your order arrives damaged, defective, or contains an incorrect item, contact us within 48 hours of delivery at elijahagurto@xoatelier.us.

Please include:

Your full name and order number.
A description of the issue.
Clear photographs of the merchandise.
Photographs of the original packaging and shipping box, where applicable.

Please retain all merchandise and original packaging while your concern is being reviewed.

XO Atelier reserves the right to investigate reported issues and determine an appropriate resolution in accordance with applicable law. Depending on the circumstances, a resolution may include a replacement, correction of the order, or refund where required.

Do not send merchandise back without receiving prior authorization.

ORDER CANCELLATIONS

Orders may enter processing shortly after purchase. Cancellation or modification requests must be submitted as soon as possible and are not guaranteed once an order has entered fulfillment.

Once an order has been shipped, it cannot be canceled through our order-processing system.

This provision does not limit cancellation or refund rights that may apply under applicable law, including rights concerning orders that cannot be shipped within the promised timeframe.

REFUND PROCESSING

Refunds will only be issued where approved by XO Atelier or required by applicable law.

When a refund is authorized, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.